Opening within our client for a 2nd Level Supporter to solve more technical tasks and projects coming into the Service Desk. This position is hands-on and best suited to someone with a talent for performing multiple functions effectively and simultaneously.

Responsibilities:

• Resolving incoming IT queries (directly, email, phone etc)
• Prioritizing & resolving IT concerns, escalating serious issues to relevant stakeholders
• Avoiding service interruptions by performing system installations, updates, and maintenance procedures
• Analyzing IT system and software performance.
• Documenting processes and maintaining service desk records
• Making recommendations to optimize IT performance and to prevent future problems
• Collaborating with internal departments to ensure high level corporate support
• Keeping informed of advancements in IT

Key Skills:

• Windows 10, o365, Active Directory, ServiceNow, SCCM,
• English speaking

If you would like to see a job specification for this position or be considered for other open positions that the Nordwand Group is representing on behalf of their clients, please apply with your most updated CV. Swiss citizens / EU members only.